Knowledge Transfer
Giving your teams the skills, confidence and tools to deliver long after a project ends.
Our approach
Knowledge transfer is more than a handover. It is a deliberate way of working that strengthens your organisation from the inside. We embed with your teams, share our methods openly, and coach people as the work progresses. The aim is simple: build capability that lasts. Whether you need support adopting agile delivery, improving service design skills, or understanding how to work with AI and data, we make sure your teams are equipped to keep moving forward without external dependency.
We focus on practical learning, not theory. Your teams gain experience by doing the work side by side with us, supported by clear documentation, reusable assets and structured coaching. By the time the project closes, your people understand not only the outcomes delivered, but how to continue improving them. Stronger teams, smoother delivery, and long term value — this is what effective knowledge transfer creates.
What we bring
We coach, pair and work openly so your people understand the methods, tools and thinking behind the work. When we leave, your teams can continue delivering, improving and adapting on their own.
Teams gain the skills to work confidently without supplier dependency
We help embed user centred design, agile delivery and modern engineering practices into everyday routines. This builds long term maturity, not temporary uplift.
Better ways of working become part of the organisation
We leave behind practical templates, documentation and processes that make future projects faster, clearer and more consistent. Your teams get resources that support them long after the engagement ends.
Clear guidance, playbooks and reusable assets
How we work
Maturity Assessments
We assess your current digital, design and research capabilities to highlight strengths, weaknesses and growth opportunities. This helps you make informed decisions about where to invest next.
Prototyping & Iteration
We believe in showing, not just telling. By creating low- to high-fidelity prototypes, we rapidly explore ideas, test concepts with real users, and iterate quickly. This de-risks delivery, validates assumptions and ensures every design decision is backed by evidence.
User-Centred Research
We use evidence, not assumptions, to guide every decision. Through robust user research — contextual inquiry, interviews, usability testing and more — we uncover real needs, behaviours and motivations. This ensures your service provides the right information at the right time, in the right way.
Our team specialises in translating complex or technical concepts into clear, accessible content that users can quickly understand.
Designing the Full User Journey
Great services don’t just look good — they feel effortless. We design end-to-end user journeys that consider every touchpoint across digital and offline channels. Our goal is to create seamless experiences that help people achieve their goals with confidence and clarity.
Workshops & Discovery
Our collaborative discovery phase brings stakeholders together to define the scope, vision and value of your service. We map user journeys, identify pain points, and uncover opportunities for improvement — building a shared understanding that sets your project up for success.
Explore Your Requirements
We start by listening. Through early conversations, we shape and refine your high-level ideas into clear project requirements. This ensures we focus on the needs of users and your organisation from day one.
A Seamless User Experience
Deep expertise in user-centred design, service design and product strategy
Proven track record across public sector and GDS-aligned delivery
Collaborative, multi-disciplinary teams
Research-driven, evidence-based decision-making
Clear, accessible content that makes complexity simple
