Research & Product Design
Designing digital, user-centred services that enrich and improve people’s lives is at the heart of what we do.
How we work
Maturity Assessments
We assess your current digital, design and research capabilities to highlight strengths, weaknesses and growth opportunities. This helps you make informed decisions about where to invest next.
Prototyping & Iteration
We believe in showing, not just telling. By creating low- to high-fidelity prototypes, we rapidly explore ideas, test concepts with real users, and iterate quickly. This de-risks delivery, validates assumptions and ensures every design decision is backed by evidence.
User-Centred Research
We use evidence, not assumptions, to guide every decision. Through robust user research — contextual inquiry, interviews, usability testing and more — we uncover real needs, behaviours and motivations. This ensures your service provides the right information at the right time, in the right way.
Our team specialises in translating complex or technical concepts into clear, accessible content that users can quickly understand.
Designing the Full User Journey
Great services don’t just look good — they feel effortless. We design end-to-end user journeys that consider every touchpoint across digital and offline channels. Our goal is to create seamless experiences that help people achieve their goals with confidence and clarity.
Workshops & Discovery
Our collaborative discovery phase brings stakeholders together to define the scope, vision and value of your service. We map user journeys, identify pain points, and uncover opportunities for improvement — building a shared understanding that sets your project up for success.
Explore Your Requirements
We start by listening. Through early conversations, we shape and refine your high-level ideas into clear project requirements. This ensures we focus on the needs of users and your organisation from day one.
A Seamless User Experience
Deep expertise in user-centred design, service design and product strategy
Proven track record across public sector and GDS-aligned delivery
Collaborative, multi-disciplinary teams
Research-driven, evidence-based decision-making
Clear, accessible content that makes complexity simple
Our approach
Our approach blends deep research, creative exploration and evidence-based decision-making to help organisations build products and services that work effortlessly for the people who use them.
With decades of experience delivering high-impact projects across the public and private sectors, we bring together the very best in user experience, service design, content design and product thinking. Our consultants collaborate closely across disciplines — sharing ideas, skills and perspectives — to ensure every solution is robust, intuitive and truly human-centred.